Retail BoostingConsulting & Coaching · Luxury
Place Vendôme in Paris, with the Vendôme column and the arcaded façades of its jewellery houses

Retail Boosting

Consulting & Coaching in Luxury business

We help luxury houses and their retail teams sell more, sell better, and keep the client relationship at the centre of every boutique, from Paris to Hong Kong, New York, Dubai and Mexico City.

Place Vendôme, Paris

Who we are

Retail expertise, built on the shop floor.

Retail Boosting is a Hong Kong based consultancy dedicated to luxury retail. We work with maisons, distributors and retail leaders who want measurable performance without compromising the brand experience.

Every engagement starts in the boutique: watching how clients are welcomed, how the story is told, how the sale is closed and how the relationship continues after the client leaves. From there we build the plan, and we stay to coach the teams who deliver it.

Services

Two practices, one objective: boutiques that perform.

Consulting

Retail performance & strategy

Diagnostics and action plans for boutique networks, from store audits to market entry. We translate brand ambition into targets, rituals and tools the retail organisation can actually run.

  • Boutique and network performance audits
  • Clienteling and CRM strategy
  • Store openings and market entry in Asia and the Middle East
  • Retail KPIs, incentives and sales rituals
  • Wholesale and travel retail partner development

Coaching

Teams, managers & leaders

Individual and group coaching for the people who carry the brand every day: client advisors, boutique managers and retail directors. Practical, in-store and measured on results.

  • Luxury selling ceremony and storytelling
  • Clienteling habits and client development
  • Boutique manager leadership and floor management
  • Executive coaching for retail directors
  • Train-the-trainer programmes for in-house teams

Where we work

The capitals of luxury retail.

Based in Hong Kong, we work across the addresses that define the industry: the jewellers of Place Vendôme, the flagships of Fifth Avenue, the malls of Dubai, the harbour-front boutiques of Hong Kong, and the fast-growing luxury markets of Mexico and Latin America.

The base of the Vendôme column with the façades of Place Vendôme behind it
ParisPlace Vendôme
Hong Kong skyline and Victoria Harbour at night, seen from Victoria Peak
Hong KongVictoria Harbour
Fifth Avenue in New York, seen from the steps of the Metropolitan Museum
New YorkFifth Avenue
Dubai skyline with the Burj Khalifa
DubaiDowntown
Mexico City skyline along Paseo de la Reforma
Mexico & Latin AmericaMexico City

Approach

Observe first. Then design, then stay until it works.

I.

Diagnose

Store visits, mystery shopping, data review and interviews. We find where the client journey and the sales conversation lose value.

II.

Design

A focused plan with clear priorities, targets and rituals, sized for the team that has to run it, not for a slide deck.

III.

Deliver

Coaching on the floor and with management, week after week, until the new habits hold and the numbers move.

Let's talk

Tell us about your boutiques. We'll tell you where the upside is.

Contact Retail Boosting

Engagements in English, French and Cantonese. Hong Kong, Paris and on site wherever your boutiques are.